Shipping Policy

1. Order Processing

Orders are processed within 2–5 business days after payment confirmation.
Processing may take longer during peak periods or major holidays.

Once your order ships, you’ll receive a confirmation email with tracking details. Tracking information usually becomes active within 24–48 hours.

2. Delivery Time

Estimated delivery time after dispatch:

• Domestic: 3–7 business days

• International: 7–15 business days depending on the destination

Shipping times are approximate and may vary due to customs or courier delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order weight. Occasionally, we offer free shipping promotions for qualifying orders.

4. Customs and Duties

For international orders, import taxes or customs duties may apply depending on your country’s regulations. These charges are the customer’s responsibility.

5. Address Accuracy

Customers are responsible for providing correct shipping information. GOATALOW is not liable for delivery issues or lost parcels resulting from incorrect addresses.

6. Lost or Damaged Packages

If your parcel arrives damaged or is lost in transit, please contact info@goatalow.com within 7 days of the expected delivery date. We will assist in filing a claim with the courier and, if eligible, provide a replacement or refund.

7. Tracking and Updates

All customers receive a tracking number via email once an order has shipped. You can track your package directly on our website or via the courier’s tracking portal.